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NextGen Ophthalmic offers expert technical support over the phone to help resolve equipment issues quickly and efficiently. Calls under 10 minutes are free of charge. Support lasting between 10 minutes and 1 hour is billed at $50, with an additional $50 charged for each hour thereafter. Please note, if multiple short calls are made regarding the same issue, a $50 service fee will apply. Our certified technicians are trained across all major ophthalmic systems and provide fast, accurate guidance to minimize downtime and keep your practice running smoothly.
NextGen Ophthalmic offers expert technical support over the phone to help resolve equipment issues quickly and efficiently. Calls under 10 minutes are free of charge. Support lasting between 10 minutes and 1 hour is billed at $50, with an additional $50 charged for each hour thereafter. Please note, if multiple short calls are made regarding the same issue, a $50 service fee will apply. Our certified technicians are trained across all major ophthalmic systems and provide fast, accurate guidance to minimize downtime and keep your practice running smoothly.